Cancellation & Refund Policy

Life happens, especially with a kid in 8th grade. Here is how cancellations and refunds work.

Rescheduling

You can reschedule a 1:1 session up to 24 hours before the start time, using the link in your confirmation email. There is no fee to reschedule.

Cancellations and refunds

• More than 24 hours before your session: cancel for a full refund.
• Less than 24 hours before your session: the session is non-refundable, but I will do my best to move you to another time as a one-off courtesy.
• No-shows: non-refundable.

Platform Talks

Group sessions can be cancelled for a full refund up to 24 hours before the session. Because the questions are prepared in advance from what registrants send in, cancellations inside 24 hours are non-refundable.

Multi-session packages

Individual sessions within a package can be rescheduled on the same 24-hour terms. If you need to end a package early, email me and we will work out a fair refund for the sessions not yet used.

If I have to cancel

If I need to cancel for any reason, you get first choice of a new time or a full refund, whichever you prefer.

Technical problems

If a session cannot happen because of a technical failure on my end, it is rescheduled at no cost or refunded in full.

Questions

Email hello@nextstophighschool.com.